Service Promise
No Win - No Fee

Service Promise

We operate on a No Win - No Fee basis. Our promise to you is that there will be no up front charges. Our costs only become payable upon the successful conclusion of your claim, and only once the settlement monies are received. Throughout the life of your claim we fund all of the work, and all of the expenses involved (eg medical reports / Court fees) - this means that you are not out of pocket in respect of legal costs throughout the life of your claim - and you pay nothing until the claim has successfully settled, and the settlement monies have been received.

  • No up front charges
  • No charges if you lose
  • You only pay if your claim is successful
  • Our costs are limited to a MAXIMUM of 25% of the money awarded to you
  • Nothing is payable until your settlement monies are received by us - whilst we are pursuing your claim you will not be charged.

Claims Service

  • Each client will be contacted by telephone within 2 working hours of the request. If no contact can be made then a letter will be sent within 24 hours acknowledging the potential claim and asking for contact.
  • Each file is reviewed every 28 days and actioned accordingly. Every client is updated upon developments and/or upon review.
  • Each case handler's diary system is actioned on a daily basis ensuring all aspects of the claim are routinely chased.
  • The clients preferred method of communication will be used where possible
  • We will only instruct external organisations to undertake work on the claim who have been carefully vetted for service and can meet our own standard

Telephone Service

  • All outgoing correspondence will include the case handler's direct dial number. A voicemail facility is provided.
  • Each telephone call will be picked up within three rings and be answered in a courteous and professional manner.
  • All voicemail messages will be returned within 24 hours.
  • Where a case handler is out of the office or on leave, their telephone will be answered by their team in their absence and any voicemail facility accessed and actioned every day.

Correspondence Service

  • All correspondence will be replied to within 5 working days of receipt.
  • Where correspondence is sent by email, an acknowledgement of the email will be sent within 24 hours and a full response sent within 5 days.
  • We will always strive to use plain English